Stormweaver 1 & 2 - Paperbacks & Signed Hardcovers

Printing Update
over 1 year ago – Tue, Feb 25, 2025 at 11:27:41 AM

Hi Everyone!

First, we apologize for the copy-and-paste nature of this update. After reading, you’ll understand why it didn’t make sense to modify it for every campaign we have going on.

THE ISSUE

We wanted to touch base with you on a developing situation that will likely be affecting the production of all our projects for the next several months. In the last few weeks, our primary printer (CPi, based out of the UK) made us aware of a cyber attack that created a network outage and subsequently delayed a few of our campaigns that were just about to start the printing process. At the time, we notified backers of those campaigns, but as time has gone on, it has become clear that their entire production schedule has been impacted.

We don’t know the full scale of this outage from a technical perspective, but we do know that all of their clients are affected. Because of that, we can guess that each day this situation persists has the potential to delay their production schedules days or even weeks at a time.

You can read a bit more about the situation here:https://www.printweek.com/content/news/cpi-tackles-cyber-attack/

WHAT DOES THIS MEAN FOR THIS CAMPAIGN?

If this campaign is due to fulfill in the next 6-8 months, it’s very possible there may be some delay on that, ranging from a few weeks to a few months. If this campaign is due to fulfill 9-14 months from now, we are hoping there won’t be any delay at all. Unfortunately, it will all be difficult to predict, so we wanted to let you know regardless.

We have managed to get physical proofs for a couple of campaigns, but even with our approval, CPi will not be able to start the full print run until their systems are back online and they’ve gotten caught up. As we get news from them, we’ll update you all here when relevant.

IN SUMMATION…

There isn’t much Wraithmarked can do short of communicate with you all and be patient as CPi gets their systems back online. In the meantime, if we still have other products left to order for this campaign, such as bookmarks, prints, pins, etc. we’ll continue to get those from our other manufacturing partners as planned. 

Finally, if you require assistance with your pledge, need to change your shipping info, or have another question, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). 🙂

Thanks so much for your continued support! We’ll continue to keep y’all posted as this situation gets resolved.

Progress on Proofs
over 1 year ago – Thu, Feb 13, 2025 at 05:17:33 AM

Hey Everyone!

We were eagerly awaiting the physical proofs toward the end of January, like we communicated here in our last update. Unfortunately, they never showed. So we reached out to our printer to get a status update and it appears that they have experienced further delay. As we understand it, there was a network outage in their facility that has impacted all of their customers' projects—ours being just a few of them

We're told that proofs should be going out by the end of this week, but obviously, that estimate is tentative. Our apologies for the further delay, but once we know something we'll let y'all know here!

Checking in Real Quick
over 1 year ago – Wed, Jan 15, 2025 at 06:05:26 AM

Hi Everyone! 

This will be a quick update for you all, but we just got word from our printer that the proofs have unfortunately been delayed a bit. We should now expect them closer to the end of this month. Once we have confirmation of that—or better yet have them in hand— we'll let y'all know!

Physical Proofs Expected in Early January! Also an awesome new project!
almost 2 years ago – Mon, Dec 09, 2024 at 07:00:42 AM

Hi Everyone!

Quick December update for y'all! We've gotten word from our printer that we should be expecting the physical proofs in early January! Once we know more details about that small shipment we'll let you know, and once they arrive, we'll be sure to share some pictures. :)

When the proofs do arrive, we'll give each one a thorough review before sending our approval back to the printer. As soon as they do that, they'll get started on the full print run!

Stay tuned, lots more exciting news coming!

Also, we have a new campaign for Wraithmarked's first omnibus!

The collection of the first three entries in Seanan McGuire's Hugo Award-Winning series, Wayward Children in a single hardbound deluxe edition! Take a look!

Our first venture in combining multiple books from the same series into a single edition, this book comes to you designed from cover to cover by Shawn T. King and features exterior and interior art by Lena Richards! Take a look!

Update to Wraithmarked Support and Update Policies
almost 2 years ago – Wed, Nov 27, 2024 at 06:32:35 AM

Hi everyone!

If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).

I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!

Wraithmarked Support

Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.

So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.

Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email. 

You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!

Support Hours

If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.

Update Schedule

Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month".  Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.

Thanks so much for your time and your continued support! We'll catch you in the next update!

— Eira & Heather