Stormweaver 1 & 2 - Paperbacks & Signed Hardcovers

Update to Wraithmarked Support and Update Policies
over 1 year ago – Wed, Nov 27, 2024 at 06:32:35 AM

Hi everyone!

If we haven't made our formal introduction update on this campaign yet: Hi, I'm Eira, Head of Crowdfunding and Fulfillment over here at Wraithmarked and I'm here with my colleague Heather. Nice to meet y'all (or possibly hello again).

I'm interrupting our regularly scheduled updates to let you know that we're slightly changing how we handle a few things here at Wraithmarked, first and foremost, how we offer and manage support. Second, our update frequency. So let's jump right into it!

Wraithmarked Support

Over the last couple of years, we've been very fortunate to see our audience grow considerably and we've expanded to account for that. We started taking email support requests, brought new people on board to help, and transitioned from an email inbox to a ticketing system. None of it has been perfect, but we've always tried to provide you all with the best support possible.

So here we are again, making a change to hopefully improve your experience as well as ours. At time of writing, there are three primary ways for you to contact us: Kickstarter comments, Kickstarter messages, and our support email. Over the last few months, wrangling all of these different channels has exposed a few inefficiencies that we'd like to address.

Effective immediately, if you need help with something, please send an email to [email protected]. If you send us a Kickstarter message, we're going to reply with a form response asking you to send your request to our support email. 

You're of course welcome to comment as you feel you need to and we will reply to your comment as soon as we're able!

Support Hours

If you've never contacted us for any issues, here are a few important things for you to keep in mind. First, we are open 8am - 4pm EST. Second, we are closed on all Federal US holidays. Finally, when you contact us, we will have your request assigned to either Heather or myself AND we'll always do our absolute best to reply to your request within 3-5 business days.

Update Schedule

Over the past couple of years, we've generally held to a firm stance of posting 2 updates on each campaign a month. While in many cases we have plenty to talk about, sometimes— particularly if books are crossing the ocean— there's not much to share. So, going forward, our campaign update policy will be "no less than 1 update a month".  Even though we'll continue in our endeavor to share 2 updates a month with you, there may be months where there is only 1 update.

Thanks so much for your time and your continued support! We'll catch you in the next update!

— Eira & Heather

Some good news about the Edge Editions!
over 1 year ago – Tue, Nov 12, 2024 at 06:30:39 AM

Hi Everyone!

We have a bit of good news for everyone today! A few months ago we posted an update here and on several other campaigns that cloth printing was not viable. This was based on proof copies we received for our Deluxe Edition of THE WAR OF THE WORLDS by H.G. Wells. As a reminder, here's what those looked like:

Now, in the immediate aftermath of that, we made the call to move everything to paper rather than risk every cloth-covered book turning out like those. And admittedly, we may have been a little overzealous in that decision. 😅

In the months since, as we worked on other parts of each project, our fantastic print coordinator, Dyrk, worked tirelessly to source and test some new potential cloth materials for our covers. And did he come through or what? We wound up testing seven or eight alternatives to what was used on those THE WAR OF THE WORLDS proofs and found one that we thought performed well for both color and black & white printing. Take a look at our sample below:

Thank you all for your patience, and so glad we can get the cloth-bound edge editions to you as promised!

A Quick Reminder...
over 1 year ago – Tue, Oct 29, 2024 at 07:11:02 AM

Hey Everyone!

We wanted to take a moment to remind everyone that you can access your pledge information using the following link and entering the email address on your Kickstarter account. Even though we're still a little ways out on production, it's never a bad idea to hop in to make sure your shipping information is up-to-date!

We'll post a few more reminders about this as we get closer to fulfillment, but along the way, if you have any questions please feel free to message us here on Kickstarter or via email at [email protected]. We're open Monday-Friday 8am-4pm (excluding US holidays).

Signing all done! Signature Pages are on their way back to the printer!
over 1 year ago – Tue, Oct 08, 2024 at 10:40:28 AM

Hey all!

Over the last couple of weekends, Bryce has worked tirelessly get the the last remaining tip-ins signed. With that done, we were able to get them packed up and shipped back to our printer! Once those have arrived, they'll be able to get to work on the rest of the printing process and everything that follows!

Stay tuned as we get closer to the finish line!

More Signing Done!
almost 2 years ago – Mon, Sep 30, 2024 at 10:33:34 AM

Hi everyone!

Checking in real quick to let y'all know that Bryce is about 2/3 of the way through getting all the signature pages signed and expects to wrap them up in the next week or so. Once those are done, we'll get those shipped back to the printer to be bound into the books!

We'll keep y'all in the loop as that progresses!